Migrated from the old AhaSlides community — Originally posted by AhaSlides Team on 20 August 2025 · 2 votes on the old forum · view the original
Date: 20 August 2025
Status: Working on Fix - Files Being Restored
What’s Happening
Some of your images and other uploaded files are currently missing from your presentations. This happened because a setting was accidentally turned on that moved older files to storage where they can’t be seen.
What We Found Out
Problem: Files that hadn’t been used in the last 90 days got moved and are now missing from your presentations.
Why it happened: A setting got turned on by mistake.
What We’ve Done
Fixed Right Away
- Turned off the problem setting - The setting that caused this has been disabled
- Started getting your files back - We’re bringing all the missing files back
- Added better monitoring - We’re now watching to make sure this doesn’t happen again
Getting Your Files Back
- Timeline: All missing files will be back within 3-4 days
- Automatic: Your files will just appear back in your presentations - you won’t have to do anything
- Need something now? You can re-upload any files you need right away
Preventing This From Happening Again
We’re implementing better checks and processes to ensure that no one can accidentally turn on settings that affect your files without proper review.
Need Help?
Need immediate help? If you’re experiencing any issues with your presentations or have urgent concerns, please don’t hesitate to reach out:
Live chat: The bubble icon on the bottom right-hand corner of the presenter app.
Email: hi@ahaslides.com
WhatsApp: +65 8307 3007