# Service Notice: Missing Files Restoration

**URL:** <https://community.ahaslides.com/t/service-notice-missing-files-restoration/180>\
**Category:** What's New\
**Created:** [August 20, 2025, 8:06am UTC](https://community.ahaslides.com/t/service-notice-missing-files-restoration/180 "2025-08-20T08:06:33Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![The\_AhaSlides\_Team](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.ahaslides.com/the_ahaslides_team/32/55_2.png) [@The\_AhaSlides\_Team](https://community.ahaslides.com/u/The_AhaSlides_Team)\
**Post date:** [August 20, 2025, 8:06am UTC](https://community.ahaslides.com/t/service-notice-missing-files-restoration/180/1 "2025-08-20T08:06:33Z")

</div>

_Migrated from the old AhaSlides community — Originally posted by **AhaSlides Team** on 20 August 2025 · 2 votes on the old forum · [view the original](https://help.ahaslides.com/portal/en/community/topic/service-notice-missing-files-restoration)_

* * *

# **Date:** 20 August 2025

**Status:** Working on Fix - Files Being Restored

* * *

## What’s Happening

Some of your images and other uploaded files are currently missing from your presentations. This happened because a setting was accidentally turned on that moved older files to storage where they can’t be seen.

## What We Found Out

**Problem:** Files that hadn’t been used in the last 90 days got moved and are now missing from your presentations.

**Why it happened:** A setting got turned on by mistake.

## What We’ve Done

### ✅ Fixed Right Away

- **Turned off the problem setting** - The setting that caused this has been disabled
- **Started getting your files back** - We’re bringing all the missing files back
- **Added better monitoring** - We’re now watching to make sure this doesn’t happen again

### 🔄 Getting Your Files Back

- **Timeline:All missing files will be back within 3-4 days**
- **Automatic:** Your files will just appear back in your presentations - you won’t have to do anything
- **Need something now?** You can re-upload any files you need right away

## Preventing This From Happening Again

We’re implementing better checks and processes to ensure that no one can accidentally turn on settings that affect your files without proper review.

## Need Help?

**Need immediate help?** If you’re experiencing any issues with your presentations or have urgent concerns, please don’t hesitate to reach out:

- Live chat: The bubble icon on the bottom right-hand corner of the presenter app.
- Email: [hi@ahaslides.com](mailto:hi@ahaslides.com)
- WhatsApp: +65 8307 3007

### - The AhaSlides Team -